Frequently Asked Questions
Is my party hosted?
Party packages are currently not hosted, but you can add on a party host for a small fee. Just add on a host during your online booking session, or contact your birthday specialist at least 72 hours in advance of your party to schedule a host. Add on party hosts will assist with serving food, organize time for activities, and facilitate maximum fun at the party!
When can I arrive for my party?
Visit us up to 15 minutes before your party's start time to set up, gather your group and get those questions answered! We'll take your food and drink orders and deliver to your lane(s) shortly after. Bowling is timed for your package and begins immediately at your reservation time. Please be on time. We can't extend bowling time unless you add more time and if there is space available to do so. We try to ensure a great experience for everyone!
What if my guest count or anything else changes?
Let us know if your guest count changes ASAP by calling (920) 739-9503. Ask for our birthday specialist.
Please make changes no later than 72 hours before your party, whether it's updating guest count, party type, day, time, or something else. For extra guests, get additional lanes in advance or add them to your party day of (if they are available). Additional seating by your party for non-bowlers is not guaranteed as the parties are held entirely on the bowling lanes.
Can I bring a cake? Other food?
Anyone who books a Kids, Teen, or Adult Party Package Party with us can bring a cake or cupcakes from a licensed store or bakery, such as Pick 'n Save, Sam's Club, etc.
Unfortunately, our food license does not allow any other outside food to be brought into the center.
Can I bring decorations? Goody bags?
Decorations are awesome and affordable ways to personalize the party! Bring them. Decorations that adhere to walls are not allowed. Add weights to balloons if you plan to bring them. You can bring your own goody bags, but they cannot include cake or pastries (see above question). Save time by adding on goody bags to your party featuring trinkets and candy, for only $4 per goody bag.
Any more questions?
Don't hesitate to call your birthday specialist for any additional questions or changes at (920) 739-9503.